Allergy Policy

Accommodation Terms & Conditions

These steps summarise the process we follow at our restaurant The George & Dragon Cley, for those with a food allergy. Please read the further information below for full details about our approach to allergens.   

We provide an allergen menu for all our dishes, detailing the 14 main food allergens. This is available in our restaurant The George & Dragon Cley.  

We advise that guests with allergies  let us know about the allergy when they book a table.  

Guests are requested to  advise their server of any allergies before ordering and to use the allergen menu (can be provided on site at The George & Dragon Cley) from which to choose their food, so that they can make sure it doesn’t contain the relevant allergen. 

We request that guests mention the allergy each time they make an order even if made with same server. 

The kitchen will then take all reasonable precautions to avoid cross contamination such as cleaning down surfaces and hand washing prior to preparation.   

It’s important that customers with allergies make sure they mention this to our team, so that we can ensure the above process is followed. No restaurant or food supplier can offer a 100% guarantee that they will never unknowingly serve an ingredient that is not disclosed; and risks are still possible from cross-contamination or human error, but we invest considerable resources to ensure customers can be confident when they dine with us, and that they have the information to enable them to make the choice whether to dine with us or choose a particular dish. We know that those with food allergies understand that human error can occur, but our focus is to reduce the risk to as low as possible with the process and approach we adopt. 

If a customer is allergic to an allergen that is not listed on the 14 key allergens tracked on the menu, we cannot follow the same pre-planned approach. There are risks from allergens contained in bought-in ingredients that are made from several ingredients as they are not required to be labelled either at all (if less than 25% of product) or won’t contain any “may contain” labelling as required for the 14 key allergens. We therefore cannot follow the same level of process around menu design, recipes and handling and cooking of non-key allergens which is carefully planned in advance. We therefore strongly recommend a customer with a life-threatening allergy who is severely allergic to ingredients that are not one of the 14 key allergens assesses the risk before dining with us.  

We are unable to make some modifications or substitutions to some of our dishes, so we kindly request that all guests, especially those with allergies, choose dishes as per the menu. Any modifications or substitutions could impact the accuracy of our allergen menu, putting guests with allergies at risk, and could also lead to issues with slower service; stock control; and food not looking or tasting as good as it should.

Our menu and recipe planning also provides an additional level of protection to those with the most common allergies to the highest risk allergens (peanuts, nuts, milk, sesame, fish, crustaceans and molluscs) and the other seven allergens (cereal containing gluten, soya, sulphites, mustard, celery, lupin, eggs). 

All our managers, order-taking wait staff, chefs and kitchen staff are provided with training We stress the importance of the processes we have in place and the potential danger to customers with allergies of eating ingredients that may lead to a severe reaction. 

The George & Dragon Cley has received a 5* (Excellent) Food Safety rating from the North Norfolk District Council.  This indicates we are an excellent performer, fully compliant with the law and adopt best practice and overall have very high standard of food safety management practices. 

  We appreciate we can’t reduce the risk to zero, but we feel this approach will help avoid some of the more common exposures (often due to errors or mistakes) to high-risk allergens in our restaurant. 

Our Approach To Food Allergies

For some customers, “free-from diets” are a lifestyle choice, but for the increasing number of people (including more than 5% of children) who suffer from food allergies, eating out can be a matter of life or death, or can at least result in a trip to the hospital, which is not how they want to end an enjoyable night out. 

At The George & Dragon Cley, we take these matters very seriously and we have put in place a series of measures to ensure customers with food allergies and intolerances can eat at our restaurant with confidence. Whilst we have to balance the needs of the majority of customers and can’t protect against every eventuality of minor cross contamination for all allergens unless we exclude certain ingredients from our kitchens, we aim to strike the right balance. 

What is important is that we are clear with the information we provide, our staff are trained, and customers with food allergies are put into a position where they can make an educated choice as to whether or not to dine with us, or whether or not to order a particular dish. We understand that those with life-threatening food allergies make decisions on whether to eat with us based on the information we provide, so we wish to be as transparent as possible. 

We follow the key parts of the UK and European regulations on allergens (which are not law in Nofolk). We publish a list of all dishes available in our restaurants and provide a simple means of identifying which dishes contain any of the 14 main allergens. These allergen menus are available to our customers on the websites in the menu sections. 

Separately, for those with dietary preferences but not allergies, we also publish key indicators on our main menus to give information about popular dietary choices – for example, our menus show clearly which dishes are Vegetarian (V), Vegan (VV) or Dairy Free (DF) This helps customers to make an informed choice about which dish they should order and avoids confusion between customers and our teams. 

Staff training. All our managers, order-taking wait staff, chefs and kitchen staff are provided with training and we stress the importance of the processes we have in place and the potential danger to customers with allergies of eating ingredients that may make them ill. 

The above ensures we can provide a safe environment as well as tasty food.  

At our restaurant, guests are requested to advise their server of any allergies and to use our allergen menu from which to make their choice. When the order is taken at the table or the till, a note is placed on the table plan within the till system and also on the kitchen order ticket directly on that specific dish to warn the kitchen of the customer’s allergy and the relevant allergen(s).  

The kitchen will then take all reasonable precautions to avoid cross contamination. It’s important that customers with allergies make sure they mention this to our team, so that we can ensure the above process is followed. 

We ask that customers with severe food allergies do not request any alterations and modifications, and instead choose a complete dish off our allergy menu, ensuring it does not contain the relevant allergen. This advice is part of our strict policy, and whilst there is always the possibility of cross-contamination, it means that the risk of potential communication errors leading to contamination is further reduced. 

If a customer is allergic to an allergen that is not listed on the 14 key allergens tracked on the menu, we cannot follow the same approach. There are risks from allergens contained in bought-in ingredients that are made from several ingredients, and we cannot follow the same level of process around handling of non-key allergens. We therefore strongly recommend a customer with a life-threatening allergy who is severely allergic to ingredients that are not one of the 14 key allergens assesses the risk before dining with us. We understand they may decide not to dine with us. 

Ultimately, customers with food allergies understand that no restaurant or food supplier can offer a 100% guarantee that they will never unknowingly serve an ingredient that is not disclosed, that cross-contamination is possible or human error can occur, but at The George & Dragon Cley we invest considerable resources to ensure customers can be confident when they dine with us, and that they have the information to enable them to make the choice whether to dine with us or choose a particular dish. Those with severe food allergies always travel with their medication including Adrenalin auto-injectors and anti-histamine close at hand and it’s important we encourage customers to check with their server and look at the allergen menu each time they visit us, as ingredients can change. 

We encourage customer feedback on this policy and have discussed the contents with medical professionals. 

Further information on food allergies and intolerances can be found on the Allergy UK Website. 

Our Allergen Menus

Our allergen menus are available on site at The George & Dragon Cley. We recommend that those with allergies always check the allergen menu before ordering, even if they have dined with us before. We may sometimes need to use ingredients from different suppliers, or suppliers may change their manufacturing or distribution processes. This may mean that allergen information has changed since your last visit. 

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